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Job Descriptions
Job Title: Auto Technician & Mechanic
Department: Service
Job Type: Full-Time
D-Patrick is looking for an experienced Service Technician to join our team. You'll work in a modern, well-equipped service center with competitive pay, strong benefits, and a supportive workplace culture. As a D-Patrick Service Technician, you will perform vehicle repair and maintenance work as assigned in accordance with dealer and factory standards by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives repair orders from dispatcher and performs work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
Verifies, diagnosis and estimates repair work to be performed.
Examines vehicle to determine if additional safety or service work is required and advise service advisor.
Documents work performed (input story in computer) and keep service advisors informed of status of vehicle.
Responsible for completing all documentation to meet manufacture specifications.
Road-tests vehicles when required and to quality check work performed.
Supervises any apprentice technicians as assigned.
Attend factory-sponsored training classes and keep abreast of manufacture updates and technical bulletins.
Ensure that customers' cars are kept clean and returned in the condition received.
Keeps shop area neat and clean and be able to account for all dealership owned tools at all times.
Communicate with the parts department to obtain needed parts.
Saves and tags parts if the job is under warranty or if requested by customer.
Understand and follow federal, state and local regulations, such as disposal of hazardous waste and OSHA safety rules.
Requires being at work on time and have satisfactory attendance.
Any other duties assigned by management.
QUALIFICATIONS
General mechanical skills and basic computer knowledge.
Ability to read and comprehend instructions, perform duties with little or no supervision, and possess basic math skills.
Honest, ethical, dependable, positive attitude, and a strong team player.
Excellent listening skills, ability to follow directions, and ability to work well with others.
EDUCATION and/or EXPERIENCE
High school diploma or the equivalent.
Two years of technical training or four or more years of related experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver's license with a good driving record.
PHYSICAL DEMANDS
Frequently required to stand for most of the workday; regularly required to stoop, kneel, crouch, or crawl.
Regularly reach with hands and arms; frequently use hands to finger, handle, or feel tools and equipment.
Occasionally lift and/or move up to 50 pounds.
Required to talk, hear, or smell while performing duties.
Close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
Frequently exposed to fumes or airborne particles.
Occasionally exposed to outside weather conditions, moving mechanical parts, hazardous and non-hazardous materials, and risk of electrical shock.
Environment is usually load
NOTE: This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Dpatrick Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
401(k) matching
Employee Discounts
Paid Training
Referral Program
Job Title: Service ManagerÂ
Department: ServiceÂ
Job Type: Full-TimeÂ
D-Patrick is looking for an experienced Service Manager to join our team in Evansville, IN. You'll oversee dealership repair operations in a modern, well-equipped service center with competitive pay, strong benefits, and a supportive workplace culture. As a D-Patrick Service Manager, you will manage shop efficiency, maintain service quality standards, and drive customer satisfaction by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee operations in an auto service and collision repair unit to ensure compliance with quality standards.
Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs.
Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs.
Conduct price negotiations with clients to reach a favorable bargain for both management and client.
Oversee the hiring and training of an effective auto service team.
Maintain accurate record of all accounts and relevant financial information.
Monitor inventory to regulate and ensure availability of required vehicle parts.
Ensure automotive service staff complies with environmental laws and regulations.
Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department.
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
Listen to client complaints and assist in addressing their issues and resolving challenges.
Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws.
Assign and schedule work duties to auto service staff according to their skills.
Follow up customers to obtain feedback and ensure they are satisfied with received service.
Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.
Requires being at work on time and have satisfactory attendance.
Any other duties assigned by management.
SUPERVISORY RESPONSIBILITIES
Directly supervises 2-20 employees in the Service Department.Â
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interviewing, hiring, and training employees
Planning, assigning, and directing work
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems
QUALIFICATIONS
Excellent interpersonal and communication skills (verbal and written) with the ability to interpret customer needs.
Basic computer knowledge, working knowledge of office machines, and good math and clerical skills.
Professional appearance, positive attitude, self-starter, highly motivated, organized, and goal-oriented.
Honest, ethical, dependable, and a strong team player with the ability to work well with others.
Must be able to work weekends and overtime as needed.
EDUCATION and/or EXPERIENCE
High School Diploma and two years of related education, or five or more years of related experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver's license with a good driving record.
PHYSICAL DEMANDS
Regularly required to talk or hear.
Frequently required to stand, walk, and sit.
Occasionally required to use hands to finger, handle, or feel, and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
Frequently exposed to outside weather conditions.
Exposed to fumes or airborne particles.
The noise level in the work environment is usually quiet in the office and moderately loud in the shop.
NOTE: This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Dpatrick Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
401(k) matching
Employee Discounts
Paid Training
Referral Program
Job Title: Service AdvisorÂ
Department: ServiceÂ
Job Type: Full-Time
D-Patrick is looking for an experienced Service Advisor to join our team in Evansville, IN. You'll work directly with customers and technicians in a modern, well-equipped service center with competitive pay, strong benefits, and a supportive workplace culture. As a D-Patrick Service Advisor, you will direct repair activities, consult with clients on vehicle needs, and ensure an exceptional service experience by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plans and schedules departmental activities to repair customer vehicles.
Addresses and reviews customer concerns about vehicle malfunctions and customer maintenance needs for their vehicle via in person, phone call, text, or email.
Prepares estimates and identifies cost for repair and service to customer vehicles.
Maintains customer satisfaction index rating that is consistently higher than average standards.
Greets customers in a timely and friendly manner. Acknowledges customers who are waiting in line, letting them know they will be helped soon.
Schedules appointments, obtains customer and vehicle data, communicates with customers to determine nature of repair or maintenance needed, and sets proper expectations.
Dispatches work.
Verifies warranty work.
Verifies technician time on clock, ensures technician findings for repair are inputted, and assists in obtaining parts for technicians.
Checks service history of customer vehicles.
Ensures repair order contains all Dealer and Manufacturer requirements including, but not limited to: details of repairs containing customer concern, cause, and correction.
Obtains legible signature from customer to authorize repair.
Keeps customers informed of repair time, any delays, additional work, and additional costs.
Handles telephone inquiries regarding work in process and other customer calls.
Test-drives vehicles or coordinates with technicians to test drive for quality control.
Responsible for quality control to ensure work is completed as requested and to reduce comebacks.
Inspects overall condition of vehicles at check-in.
Advises customers on maintaining vehicles in accordance with manufacturer specifications.
Provides estimates for labor and parts.
Requires being ready to work on time and having satisfactory attendance.
Any other duties assigned by management.
QUALIFICATIONS
Basic computer knowledge, general mechanical skills, and good math skills.
Ability to read and comprehend instructions and information, listen effectively, and follow directions.
Self-motivated self-starter with a positive attitude, neat/clean appearance, and strong ability to work well with others.
Honest, ethical, dependable, and a strong team player.
Ability to work weekends and overtime as needed.
EDUCATION and/or EXPERIENCE
High School Diploma or General Education Degree (GED).
Two or more years of related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver's license with a good driving record.
PHYSICAL DEMANDS
Regularly required to stand and talk or hear.
Occasionally required to walk, sit, use hands, reach with hands and arms, climb, stoop, kneel, or crouch.
Must occasionally lift and/or move up to 50 pounds.
Close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
Regularly exposed to fumes or airborne particles.
Occasionally exposed to toxic or caustic chemicals.
The noise level in the work environment is moderate to loud.
NOTE: This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Dpatrick Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
401(k) matching
Employee Discounts
Paid Training
Referral Program
Job Title: Lube Tech & Express Lane
Department: Service
Job Type: Full-Time
D-Patrick is looking for an experienced Service Technician to join our team. You'll work in a modern, well-equipped service center with competitive pay, strong benefits, and a supportive workplace culture. As a D-Patrick Service Technician, you will perform vehicle repair and maintenance work as assigned in accordance with dealer and factory standards by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives repair orders from dispatcher and performs work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
Verifies, diagnosis and estimates repair work to be performed.
Examines vehicle to determine if additional safety or service work is required and advise service advisor.
Documents work performed (input story in computer) and keep service advisors informed of status of vehicle.
Responsible for completing all documentation to meet manufacture specifications.
Road-tests vehicles when required and to quality check work performed.
Supervises any apprentice technicians as assigned.
Attend factory-sponsored training classes and keep abreast of manufacture updates and technical bulletins.
Ensure that customers' cars are kept clean and returned in the condition received.
Keeps shop area neat and clean and be able to account for all dealership owned tools at all times.
Communicate with the parts department to obtain needed parts.
Saves and tags parts if the job is under warranty or if requested by customer.
Understand and follow federal, state and local regulations, such as disposal of hazardous waste and OSHA safety rules.
Requires being at work on time and have satisfactory attendance.
Any other duties assigned by management.
QUALIFICATIONS
General mechanical skills and basic computer knowledge.
Ability to read and comprehend instructions, perform duties with little or no supervision, and possess basic math skills.
Honest, ethical, dependable, positive attitude, and a strong team player.
Excellent listening skills, ability to follow directions, and ability to work well with others.
EDUCATION and/or EXPERIENCE
High school diploma or the equivalent.
Two years of technical training or four or more years of related experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver's license with a good driving record.
PHYSICAL DEMANDS
Frequently required to stand for most of the workday; regularly required to stoop, kneel, crouch, or crawl.
Regularly reach with hands and arms; frequently use hands to finger, handle, or feel tools and equipment.
Occasionally lift and/or move up to 50 pounds.
Required to talk, hear, or smell while performing duties.
Close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
Frequently exposed to fumes or airborne particles.
Occasionally exposed to outside weather conditions, moving mechanical parts, hazardous and non-hazardous materials, and risk of electrical shock.
Environment is usually load
NOTE: This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Dpatrick Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
401(k) matching
Employee Discounts
Paid Training
Referral Program
